FAQ | EUC Tech Support

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Welcome to the EUC FAQ Hub!

Here, you’ll find answers to common questions about using our platform. From setting up your account to managing benefits, our goal is to make your experience as smooth and stress-free as possible. If you can’t find what you’re looking for, feel free to reach out to our support team for additional help.

How do I create an account on EUC?

To create an account, go to the sign-up page, enter your work email address, and follow the instructions. You’ll receive an email with a verification link to complete your registration.

How do I reset my password?

If you’ve forgotten your password, go to the login page and click “Forgot Password.” You’ll receive an email with instructions to reset your password.

Can I update my personal information after registration?

Yes, you can update your personal information by going to the “My Account” section in your dashboard. Here, you can modify details like your name, contact information, and preferences.

How do I delete my EUC account?

To delete your account, please contact our support team via the “Contact Us” page. Note that deleting your account is permanent and will remove all your data from our system.

What types of benefits are available on EUC?

EUC offers a wide range of benefits, including wellness programs, streaming subscriptions, and professional development resources. You can explore the full catalog in the “Marketplace” section.

How do I add a new subscription?

To add a subscription, go to the “Marketplace” section, choose the service you want, and click “Subscribe.” You can view your active subscriptions in the “My Benefits” tab.

Can I cancel or change my subscriptions?

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What happens to my unused credits at the end of the month?

Can I transfer my credits to another user?

Why am I having trouble logging in?

What should I do if a page isn’t loading correctly?

I’m not receiving email notifications. What should I do?

How do I report a technical issue?

How do I view my billing history?

What payment methods are accepted?

How do I update my payment method?

Why was my payment declined?

How do refunds work if I cancel a subscription?

What browsers are compatible with EUC?

How does EUC handle my personal data?

Can I access EUC on mobile devices?